Casual Ticketing Assistant
Job description
Key Responsibilities
- Taking bookings for shows and events, answering telephones, dealing with customer enquiries.
- Responsibility for operating appropriate cash handling procedures including processing cash, cheque and credit/debit card sales for front of house, hospitality and ticketing sales.
- Contribution as required to the achievement of G Live’s annual business plan, marketing targets and objectives, with particular reference to achievement of ticketing and hospitality sales targets.
- Effective use and maintenance of the ticketing database and routine housekeeping of the ticketing system.
- In liaison with the marketing team, to assist in the delivery of marketing campaigns and ticketing promotion initiatives.
Essential
A passion for delivering excellent customer services
The ability to perform well as part of a team
Evidence of confident computer literacy and high level numeracy and literacy appropriate to the requirements of the post (GCSEs grade C and above required in Maths and English)
High level communication skills and an excellent manner when dealing with the public, stakeholders and industry colleagues
Experience of cash handling, banking and implementing cash handling procedures
Ability to be flexible according to business need and work calmly and effectively under pressure
Ability to work evenings, weekends and Bank Holidays as required on a shift rota basis
Desirable
Experience of box office ticketing systems or sales in a retail environment
Experience in the service/retail industry
A sense of humour